Legal
Fair Usage Policy
This policy sets out the acceptable use of The HR Company's services, including our AI HR Agent and HR retainer plans.
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The HR Company UK is committed to providing high-quality, responsive HR support to all our clients. This Fair Usage Policy ensures that our services remain sustainable, equitable, and effective for every business we work with. By using our services you agree to comply with this policy.
1. HR Retainer Plans
Our HR retainer plans are designed to support businesses with day-to-day HR queries, employment law guidance, and ongoing HR management. Fair usage of retainer plans means using the service for genuine business HR needs within the scope described in your service agreement. Each retainer plan includes a defined level of access (number of queries, response times, and on-site visit allowances) as set out in your agreement. We reserve the right to review usage that significantly exceeds the expected level for your plan and to discuss a plan upgrade where appropriate.
2. AI HR Agent
The AI HR Agent is available to clients and visitors as a guidance tool for UK employment law and HR queries. Fair usage of the AI HR Agent means using it for genuine HR and employment law questions relevant to your business. You must not use the AI HR Agent to generate content for commercial resale, to attempt to extract training data, to probe or test the system's security, or for any purpose that is unlawful, harmful, or contrary to these terms. We monitor usage patterns and reserve the right to restrict or suspend access to the AI HR Agent where we reasonably believe it is being misused.
3. Single Query Service
Each single query purchase entitles you to one HR or employment law query and a written response from our advisory team. A query means a single, clearly defined question or scenario. We reserve the right to decline queries that are excessively complex, require legal advice rather than HR guidance, or fall outside the scope of our services. Where a query is declined, we will notify you and offer a refund or credit.
4. Prohibited Uses
You must not use our services to seek advice on matters that are fraudulent, discriminatory, or unlawful. You must not attempt to use our services to circumvent employment law obligations or to facilitate the mistreatment of employees or workers. You must not share, resell, or sublicense access to our services or the AI HR Agent to third parties. You must not use automated tools, bots, or scripts to access or query our services without our prior written consent.
5. Accuracy of Information
Our advice is only as good as the information you provide. You are responsible for ensuring that the information you give us is accurate, complete, and up to date. Providing false or misleading information to obtain advice may result in suspension of your account and forfeiture of any fees paid. We accept no liability for advice given on the basis of inaccurate information provided by you.
6. Enforcement
We reserve the right to suspend or terminate access to our services, with or without notice, where we reasonably believe this policy has been breached. Where a breach is serious or repeated, we may terminate your service agreement without refund. We will always attempt to discuss concerns with you before taking enforcement action except where immediate action is necessary to protect our systems, staff, or other clients.
7. Changes to This Policy
We may update this Fair Usage Policy from time to time to reflect changes in our services or to address new patterns of misuse. We will notify you of material changes by email. The current version of this policy is always available on our website. Continued use of our services after any changes constitutes your acceptance of the revised policy.
8. Contact Us
If you have any questions about this policy or wish to discuss your usage, please contact us at hello@thehrcompany.co.uk or call 0330 100 0110. Our team is happy to discuss your needs and ensure you are on the right plan for your business.
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